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When I think of all the things a handheld can do, it's hard to pinpoint one thing. There are just so many uses: The perfect paperweight: for weighing down that pesky fly away paper that just won't stay put. Target practice: seeing who can knock the can off the fencepost with the handheld first. A versatile tool: nailing down a nail that has lifted. You're probably laughing right now but those uses are probably more common than you think. When you provide an operator with a handheld without a proper introduction it gets used for all sorts of crazy things (thank goodness it's ruggedized!) Here are some tips for breaking in a handheld in without breaking it: Host an orientation - the handheld is a new member of the team; it needs to be explained with a demo to your operators. Offer support - it's not easy using a new tool but once you get the hang of it you will be thrilled with its usefulness. Make sure you have a support team accessible for any questions. Explain its worth and their worth - don't make your operators feel like the implementation of the handheld is a step closer to a machine replacing them (hello Terminator scenario?). This is a tool meant to enhance their job so you want their input and you want to help them make the most of it. Jane's Hot Tech Advice Whenever you're bringing a new piece of equipment into the field you need to make sure that you have "buy in" from the people that are actually going to be using it. To get the most value out of a handheld you want your field operators to be involved in the steps to integrate the new processes that come along with a handheld. Give them some notice that you're looking into a handheld solution to help them on the job and make it a positive. The best way to do this is to start with a pilot so that everyone can get used to using the handheld and once you go into production with it there will be a lot less headaches. Soon you could have a handheld in your field being used as it was intended; making your field data capture more efficient and bringing enhanced organization to your area. ISSN 1913-5602, HOT Tech Times, Vol. 3, Issue 7 HotButton Solutions, Inc. Suite 650, 703 6th Ave SW, Calgary, AB T2P 0T9 (403) 514-6083 Please visit our website at www.hotbuttonsolutions.com to sign up for our bi-weekly ezine.
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Jane Glendon is the president and CEO of HotButton Solutions, Inc. Jane and her team at HotButton Solutions provide their clients a bridge between applications and handhelds with their software solution, ArrowSync. Jane is the founder of HotButton Solutions and secured the original patents for the ArrowSync technology. Her overall thirty years of sales and management experience is well known in Calgary and has opened many doors for HotButton Solutions.
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